Job Title : Workshop Engineer
The Workhop Engineer will provide a professional, effective, knowledgeable and rapid IT repair service to Home & Business users in our in house workshop. They will resolve hardware and software problems on users equipment using our Workshop procedures and logging system.
The post-holder will be part of a team responsible for the smooth operation of the Sevenoks Computer Shop Service Desk, providing a range of fixes, upgrades and new sales to walk in customers and Business Account holders.
- Can you add to our PIE? 60%
- Professional; Passionate; Patient 70%
- Independent; Interested; Involved 80%
- Enthusiastic; Enrgetic; Effective 90%
Main duties and responsibilties
Repairing & Upgrading Laptops & PCs
Repairing & Upgrading Macbooks & Imacs
Testing / Trouble shooting
Virus removal, Internet problems,
Resolving windows / software problems.
Hard drive replacement, windows reinstalls.
Laptop screen replacements, keyboard replacements.
Ipad & iPhone screen repairs
Building office & home PCs
Specialist PC builds – speccing & building Games PCs / Flight Sims / VR machines.
Assisting with customer enquiries & sales in the shop.
Advising customers on repairs
Booking in workshop jobs
Customer liason – advising on costs, and progress of jobs.
Assisting in sourcing parts and components.
Maintaining records on customer database.
Invoicing workshop jobs
Keeping workshop area clean tidy and organized.
Recyling Laptops & PCs.
Giving telephone / remote support to customers.
Personal & Professional development.
Sevenoaks Computers believes in developing its staff to allow them to realise their potential. We have identified a set of effective behaviours which we value and have found to be consistent with high performance across the organisation. Part of the training process for this post will be to assist candidates to have develop these behaviours.
In addition to provided training and development, you will undertake sufficient personal and professional development as required, ensuring skills and knowledge are up to date so that the role is performed to the required level.
You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager.
Some occasional travelling may be required, for example to user groups or conferences.
Managing self and personal skills:
|Willing and able to assess and apply own skills, abilities and experience. Being aware of own behaviour and how it impacts on others.|
|Delivering excellent service:
Providing the best quality service to all students and staff and to external customers e.g. clients, suppliers. Building genuine and open long-term relationships in order to drive up service standards.
|Finding innovative solutions:
Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation.
Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.
Making effective use of available resources including people, information, networks and budgets. Being aware of the financial and commercial aspects of the business.
|Engaging with the big picture:
Seeing the work that you do in the context of the bigger picture e.g. in the context of what the University/other departments are striving to achieve and taking a long-term view. Communicating vision clearly and enthusiastically to inspire and motivate others.
|Developing self and others:
Showing commitment to own development and supporting and encouraging others to develop their knowledge, skills and behaviours to enable them to reach their full potential for the wider benefit of the University.
|Working with people:
Working co-operatively with others in order to achieve objectives. Demonstrating a commitment to diversity and applying a wider range of interpersonal skills.
Planning and organising workloads to ensure that deadlines are met within resource constraints. Consistently meeting objectives and success criteria.
Hours & rates of pay.
Standard business hours are 9.00 am – 6:00 pm Monday to Friday and 9.00 am – 5.00 pm Saturday.
Hours of service for the Service Desk are currently 9.00 am to 5.30 pm Monday to Friday but a flexible approach to work will be required to ensure that all duties are covered. Occasional evening and some weekend work may be required.
The post-holder will ensure full compliance with all Data Protection laws and any relevant policies and guidelines.
Engineers can expect to earn £16,000 – £18,000 + bonus depending on age and experience, after their initial introductory period.
Please apply in writing by email with a CV, a personal statement will also help in explaining your passion and contributions.
Please fill out this contact form or email firstname.lastname@example.org.